Client Policies

Professional Boundaries

Mind & Body Atelier is committed to providing a safe, respectful, and professional environment for every client and practitioner. Inappropriate language, harassment, discrimination, intoxication, or requests of a sexual nature will result in the immediate termination of the session, full payment for the scheduled appointment, permanent refusal of future services, and, when appropriate, notification of law enforcement.

Health & Safety

Your health and safety are our highest priorities. Please reschedule your appointment if you are experiencing a fever, flu-like symptoms, a contagious illness, or any condition that may make treatment unsafe or inappropriate. If you are unsure whether treatment is advisable, please contact us before your appointment.

Our Commitment

Every client deserves exceptional care delivered with professionalism, integrity, compassion, and respect. Whether your goal is recovery, resilience, improved performance, or overall wellness, we are committed to providing personalized care that supports your journey and helps you achieve your long-term goals.

Treatment Expectations

Services may be provided by one or more licensed professionals within Mind & Body Atelier, depending on your treatment goals and the nature of the services requested. Our collaborative approach ensures clients receive care from practitioners qualified in their respective fields.

Client Responsibilities

Clients are responsible for providing accurate health information and notifying their practitioner of any changes in medical history, medications, injuries, surgeries, pregnancy, or physical limitations before each appointment. Open communication allows us to provide the safest and most effective care possible.

Appointments

All services are provided by appointment only. Advance booking is encouraged to ensure availability and allow sufficient time to prepare for your personalized experience.

Arrival

Please arrive 10–15 minutes before your scheduled appointment to complete any necessary paperwork, discuss your goals, and begin your session on time.

Late Arrivals

Clients arriving more than 10 minutes late may have their appointment shortened or rescheduled to avoid impacting other scheduled appointments. Full-service fees may still apply.

Cancellation Policy

A minimum of 24 hours’ notice is required for cancellations or rescheduling. Appointments canceled with less than 24 hours’ notice, as well as missed appointments, may be charged the full session fee.

Payment

Payment is due at the time of service unless other arrangements have been made in advance. Accepted payment methods and gratuity policies are available upon request.

Agreement

By scheduling and attending an appointment with Mind & Body Atelier, you acknowledge that you have read, understood and agree to our policies.